The Discover 1 is equipped with a rear light with braking
The Discover 1 is equipped with a rear light
The Discover 1 is equipped with a rear
The front fork gives you a smooth riding experience in
The front fork gives you a smooth riding
Sales tax will be collected on all orders and will include state and municipal taxes as applicable.
If order has not shipped, reach out to our CS team and they will help you with order cancellation.
If the order has shipped out from Velotric's warehouse, it will be treated as a return. You will need to contact Velotric Customer Service at email@example.com to receive an RA # and further instructions.
Free shipping includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.
Visa, MasterCard, and American Express credit cards.
If you find that your new Velotric bike isn't right for you, you can return it (in new, unridden/unused condition) within 14 days for a full refund in accordance with our Online Purchase Return Policy.If you are uncertain about sizing, specifications, or any concerns about the product before ordering, we strongly recommend visiting your local bike shop to get properly fitted and purchasing your bike through them. It's also the best way to help support a local business and have a place to help you in-person for anything in the future.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Instruction: To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Velotric is not responsible for the shipping cost of the package returned by the customers themselves.
Restocking Fee: you are subject to US$200 per bike restocking fee.
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Returns are not allowed after 14 days of the delivery date: To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Address: Contact us to get detailed return address
You can always contact us for any return question at email@example.com
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. sale items or gift cards
Exchange for new model(Only for Non-quality Products)
This term is only for the unworn, and the ebike must have less than ten (10) miles on the odometer.