Shipping policy
Our goal is to offer you the best shipping options, no matter where you live.
The total time is the sum of the processing time and the shipping time.
Processing time:the time between when you place an order and when we ship it.
Shipping time:the time between when your order has been shipped and delivered to you.
Shipping carrier:FedEx
Shipping time: Due to high order volumes, shipment handling time may take as long as 5 weeks (US continental)
Business days refer to
Monday~Friday(excluded holidays and weekends), and the time zone is the
Eastern Time Zone of USA (GMT-5).
Shipping fee:Free shipping whole store
Shipping from:US Local warehouses
Shipping area:the US only(Exclude Hawaii, Puerto Rico, and Alaska)
Any other question, please contact us at
help@velotricbike.com
Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Instruction:
To start a return, you can contact us at help@velotricbike.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Velotric is not responsible for the shipping cost of the package returned by the customers themselves.
Restocking Fee:
you are subject to US$200 per bike restocking fee.
Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Returns are not allowed after 14 days of the delivery date:
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Address:
Contact us to get detailed return address
You can always contact us for any return question at help@velotricbike.com
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. sale items or gift cards
Exchange for new model(Only for Non-quality Products)
This term is only for the unworn, and the ebike must have less than ten (10) miles on the odometer.
