Extended Protection Plan

1.1 Warranty Region

Only applicable to United States Ebike purchases from velotricbike.com or from an Authorized Velotric Dealer. Bikes purchased outside these authorized channels (including unauthorized sellers and cross-border purchases) are not covered and should contact their original seller for after-sale service. All Velotric bike owners are entitled to contact the Velotric Customer Service Team for troubleshooting service throughout the lifetime of bikes.

For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Warranty parts will only be shipped within the continental United States, meaning the lower 48 states.

1.2 Warranty Start

Velotric warrants the Products for two (2) years from the date of the original purchase against defects in materials and workmanship when used normally in accordance with Velotric's published guidelines. The original purchase date is established by your dated proof of purchase (receipt or order confirmation).

1.3 Coverage Components

*Display warranty does not include damages due to improper use and operation.

*Original vs. separately purchased batteries. The Battery coverage stated above applies to the battery included with your ebike. A battery purchased separately is covered as an Accessory for one (1) year from its own purchase date.

*Third-party accessories follow their own brand warranty policy which are not covered under Velotric warranty policy.

1.4 Ownership & Duration of Coverage

First Owner / Original Purchaser — Covered, conditioned and limited by the component-specific coverage periods stated above.

Subsequent Owners — The base 2-Year Limited Warranty is not transferable and does not cover subsequent owners.

1.5 Limitations

Parts That Are Not Covered

1. Paint and graphics are not included in this definition.
2. Suspension forks and suspension parts are not included in the definition of frame or frameset.
3. Rigid forks are covered separately (see Section 1.3) and are not included in Structure (frame) coverage.
4. Frame dropouts and replaceable derailleur hangers are not included in Structure (frame) coverage.
5. Consumables or normal wear and tear parts are not covered, including without limitation:

- Tires

- Tubes

- Brake pads

- Cables and housing

- Grips

- Chain

- Spokes

- Bearings

- Free hub bodies

- Rubber moving parts

- Shifter, brake cables and casings

- Sprockets

- Stripped threads or bolts

- Tools

- Transmission gears

• Third-party components, such as drivetrain, brakes, or suspension parts, are not covered by this Warranty. For warranty information for third-party components, please visit the manufacturer's website for more information on their products.
• Notwithstanding the above, if a consumable or wear-and-tear part is found to have a manufacturing defect within thirty (30) days of delivery, Velotric will replace that part once at no charge.
• Damage or product issues due to failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the product will not be covered under warranty.

Improper Assembly, Operation, and Maintenance

The following situations are not covered by this Warranty:

• Improper assembly or installation.
• Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
• Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product.
• Corrosion.
• Battery damage resulting from power surges, use of an improper charger, improper maintenance, misuse, normal wear, or water damage.
• Damage, failure, or loss caused by unauthorized service or use of unauthorized parts.
• Use for commercial or rental purposes (including bike-sharing, rental fleets, and delivery services).

Shipping Damage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, Velotric agrees to replace such damaged Products if you:

• Notify Velotric of damage to a Product in the shipping process within fourteen (14) days of the delivery date of the original purchase of the Product.
• Promptly provide Velotric with dated pictures and/or a video of the damaged Product.
• Return all original packaging and paperwork included with the Product.

Inspect the Product immediately upon receipt of the Product, or note in clear detail any immediately recognizable damage to the Product on the shipper's Bill of Lading prior to signing off on the shipment of the Product.

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Velotric will not be responsible for the replacement of any Products damaged during such shipping method.

1.6 Claims Process

Determination

VELOTRIC WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

• Contact us through the channel that matches how you bought your ebike: if you purchased online, contact the Velotric Customer Service team via help@velotricbike.com or +1 888-559-3099; if you purchased from an Authorized Velotric Dealer, contact that dealer first — they will help you file the claim and arrange any in-store service. If your issue is not resolved smoothly through the dealer, you can always come back to Velotric Customer Service directly. In either case, we will initially work with you on the problem to identify potential simple fixes.
• If the customer service team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
• After you receive the replacement Covered Component, the customer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
• You will be responsible for shipping costs associated with returning a Covered Component, unless Velotric agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty will be shipped to the registered address of the current warranty holder.
• Our warranty for replacement bikes, accessories, and spare parts is tied to the original order's purchase date and does not reset upon receiving the replacement. For instance, if an accessory is replaced, its warranty remains effective only until the end date of the original order's warranty period.

1.7 Disclaimers

In all events, Velotric reserves the right to limit warranty service to the country where the Product was purchased.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, VELOTRIC IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.

For questions concerning warranty, contact your Authorized Velotric Retailer or Velotric. You can find up-to-date contact information for your market at the Velotric homepage.

1.8 Contact Information

Email: help@velotricbike.com

Phone: +1 888-559-3099

2.1 What It Is

Every Velotric Ebike purchased through velotricbike.com or an Authorized Velotric Dealer includes the 2-Year Limited Warranty in Part 1 at no additional cost. If you complete the free registration described below within the stated window, your coverage is automatically extended by one (1) additional year (the "Extended Year"). No payment, and no separate offer or acceptance, is required — the extension takes effect automatically once your registration is completed.

Registration is simply one way to confirm your purchase date: a dated proof of purchase is always an acceptable alternative.

The Extended Year follows the same region and channel rules as Part 1: it is available only for Ebikes purchased and delivered in the United States through velotricbike.com or an Authorized Velotric Dealer. Bikes bought from unauthorized sellers, resellers, marketplaces or through cross-border purchases are not eligible.

2.2 Eligible Models

2.3 How to Activate (Free)

Register your Ebike within sixty (60) days of the original purchase date — free of charge — through any of these channels:

• The Velotric registration page: Register my warranty;
• The Velotric app; or
• With the assistance of an Authorized Velotric Dealer at the time of purchase.

You will need your frame number, model, purchase date, proof of purchase, and email address. Registration takes about two minutes, and your Extended Year activates automatically upon approval.

Transition exception: bikes purchased in 2026 that have not yet been registered may complete free registration until December 31, 2026 (see Section 2.5).

2.4 Extended Year Benefits

If you activate the Free One-Year Extension, your coverage grows as follows. All other terms of the 2-Year Limited Warranty — exclusions, limitations, the claims process, and the fourteen (14)-day shipping-damage notice period — remain exactly the same.

One-time transfer.

• If your coverage includes the Extended Year, you may transfer the remaining coverage once, at no charge, to a subsequent owner.
• The transfer must be requested within one (1) year of the change of ownership, with verifiable proof of ownership and the bicycle serial number.
• A transfer never restarts or extends any coverage period.
• The transfer covers all remaining coverage, including frame (structure) coverage.

No clock reset.

• All coverage periods run from the original purchase date.
• The Extended Year and any replacement parts never restart or extend the warranty clock.

2.5 Effective Date & Transition

Effective date: October 19, 2026. Bikes purchased before the effective date remain covered by the warranty in effect at their original purchase date.

Transition for existing owners:

• Bikes purchased in 2025: the Extended Year may be obtained through the 1-Year Extended Protection Plan (Part 3) until December 31, 2026.
• Bikes purchased in 2026 and not yet registered: free registration to upgrade remains open until December 31, 2026.

Important — please read: Your bike already comes with a free 2-Year Limited Warranty (see Part 1) — you get it automatically, and you do not need to buy anything extra. The 1-Year Extended Protection Plan (the "Plan") described in this section is completely optional: it is an add-on you can choose to buy if you want extra coverage on top of that warranty. Legally, the Plan is a service contract, not a warranty, and it does not extend or change the manufacturer's limited warranty in any way.

The Plan follows the same region and channel rules as Part 1 and Part 2 — purchases and deliveries within the United States from velotricbike.com or an Authorized Velotric Dealer only. Bikes from unauthorized sellers, resellers, marketplaces or cross-border purchases are not eligible to purchase or receive the Plan.

3.1 Who It's For & How to Get It

The Plan is designed for owners who missed the free registration window in Part 2. It is available to purchasefrom Day 61 through Day 180 after the original purchase date, in either of two ways:

• Option 1 — Purchase directly. Buy the Plan online for USD 199.
• Option 2 — Through an Authorized Velotric Dealer. Complete a qualifying maintenance service at an Authorized Velotric Dealer during the same window, and the Plan can be activated based on the service record. The dealer offers the Plan under its own sales arrangement with you, and any price for the Plan is set by the dealer (see Section 3.3). Either your dealer or you can submit the service record at the Velotric dealer service form. Once the record is reviewed and approved, your Plan is activated and you receive a confirmation by email (review typically takes up to 2 business days).

A qualifying maintenance service means a routine maintenance visit (not a repair-only visit). Service items are at the dealer's professional discretion and may include

• brake inspection & adjustment,
• drivetrain inspection & lubrication,
• torque check of critical fasteners,
• tire & wheel inspection,
• battery health check,
• firmware check & update.

Eligibility follows the same model list as Section 2.2.

Transition exception: bikes purchased in 2025 may obtain the Plan until December 31, 2026, regardless of the Day 61–180 window (see Section 2.5).

3.2 What the Plan Covers

The Plan provides the same coverage as the Extended Year described in Section 2.4: Electrical Parts and Battery through Year 3 from the original purchase date (battery: Year 3 or 400 total charging cycles, whichever comes first), Frame (structure) through Year 10, including the one-time transfer right. All exclusions, limitations, and the claims process of the 2-Year Limited Warranty apply unchanged. Coverage under the Plan runs from the original purchase date; purchasing the Plan never restarts or extends the warranty clock.

3.3 Cancellation & Refund

• You may cancel this Plan purchased directly from Velotric within thirty (30) days of purchase for a full refund, provided no claim has been made. After 30 days, you may still cancel at any time and receive a pro-rata refund for the unused portion of the Plan. Cancellation terminates only the Plan and the additional coverage it provides. Your 2-Year Limited Warranty under Part 1 is independent of this Plan and remains in full effect regardless of whether the Plan is purchased, kept, or cancelled.
• Plans activated through a maintenance service at an Authorized Velotric Dealer are provided under the dealer's own sales arrangement with you. Velotric does not set, collect, or control any price the dealer may charge for the Plan, and Velotric is not responsible for refunding any amounts paid to a dealer. Cancelling the Plan ends your Plan coverage only; any question about what you paid the dealer — including refunds — must be resolved directly with the Authorized Velotric Dealer.

3.4 Plan Provider & Questions

This Plan is not insurance. For questions about the Plan, or to request cancellation, contact help@velotricbike.com or +1 888-559-3099. Your rights under the 2-Year Limited Warranty and your statutory consumer rights are not affected by purchasing or declining this Plan.