I met a novice rider today. 70 years old, 280 pounds, not a tech guy, bought it locally, and has 6 months of riding it. The state park has a main paved road of 19 miles with several long pulls and four shorter steep pulls of 150+ feet of elevation gain which he rides several times a week.
He says that he went with the dealership’s suggestion and this bike delivered everything promised.
He changed the seat one wider and has absolutely no complaints.
This is truly a big guy and that he says that the hills are no match for the bike with him on it sold me.