Shipping Policy
Addresses to which we ship: We ship across CONUS and currently cannot ship to Hawaii, Puerto Rico, and Alaska.
Shipping time: It takes up to 3 weeks to process your order, and another 3-5 days for the order to arrive at your door. In the rare cases there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at
help@velotricbike.com
Shipping cost: All our bikes comes with free shipping across CONUS.
Signatures Required: Due to the high value of ebike, we offer signature required shipping method at your service, which we charge $10 per bike. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. Although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Shipping Carriers: Velotric primarily relies on FedEx for speedy deliveries, occasionally utilizing other dependable carriers for efficiency.
No Responsibility for Loss, Theft, or Damage:
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. In case your order gets lost, damaged, or stolen in transit, feel free to choose "Signature required" shipping method.
Damage to the outer packaging is not equal to item damage. Due to the uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise the customer to claim with the carrier as soon as the customer finds any damage to the outer package. Our Customer Service support team will assist with item issues.
Restocking fee:
- For the returns of new and unused ebikes within 14 days of receipt. Please note we’ll charge a $200 restocking fee/per bike.
- For the return of used ebikes within 14 days, we charge a restocking fee that is 20% of the total order value.
- Deliveries that are refused will be charged a $200/per bike flat fee to partially cover our handling costs.
- Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our Customer Service team must be notified as early as possible for this.