We understand that sometimes customers need to change the color of your bike or add one or more accessories to your order. Velotric CS team is always ready to help, we will do our best to help you change or correct your orders before shipment occurs.

If an order that has not shipped:

• For customers who want to change bike color, as inventory for each model and each color varies minute by minute, and as we are experiencing high order volume, customers will need to cancel the original order if he or she wants to change color of their bikes, and place a new order.
• For shipping address adjustment, CS team will help make changes to address right away.

If an order that has shipped:

• If the items in your order has been shipped, we will not be able to cancel your order or make any changes, including order content, shipping address and else. However, you should contact with our CS team to return the order after you have received them. Please note that a restocking fee may occur according to our policy, click here to view details.

Can I redeem multiple discount codes?

• No. Discount codes cannot be combined.Only one code can be applied per order.

As a newly emerging eBike retailer, we are working hard to make our electric bikes welcoming and affordable. Please note that the entire manufacturing world is in the middle of a global supply chain challenge, the cost of bikes, shipment and business operation vary from time to time, that is why discounts and promotions vary from time to time.

For price adjustment due to different discounts and promotions, contact us at help@velotribike.com, we will do our best to guarantee a happy customer. Also, please understand that in some cease (like limited time deals etc.) we will not be able to issue a price difference refund.